Questions and Answers about Car Rentals - Promotor Rent a Car

To access the services of Promotor Rent a Car, you must be at least 23 years old and possess a valid driving license.

It is essential to present two identification documents: an ID (national ID or passport) and a valid driving license. Originals are required. Please also present a debit or credit card (depending on the class of the reserved car).

Reservation

• Initially, you can send us a request through our online form, email, or phone, providing details such as the type of vehicle, rental duration, pickup/drop-off location, and your personal details.
• Subsequently, a Promotor Rent-a-Car consultant will send you a preliminary reservation, reserving the vehicle for the specified period.
• To finalize the process, the reservation confirmation must be made within the next 24 hours.

Rental Procedure

• According to the details in the reservation, the vehicle will be provided cleaned and with a full fuel tank. At this stage, the contract will be concluded, the payment will be made, and a handover protocol will be drawn up.
• If there are any difficulties during the rental, our team is available for assistance.
• At the end of the contractual period, the vehicle must be returned according to the agreed details, concluding the process by drawing up the handover protocol, returning the guarantee, and issuing the invoice, upon request.

For domestic trips as well as for rental periods longer than 3 days, rates include unlimited mileage. For international trips, there is a limit of 400 km/day, with an additional cost of 0.10 euros/km for excess.

The car can be driven by the contract holder and up to 3 additional drivers, with an additional cost of 15.00 EUR per driver.

The vehicle will be delivered to you with a full tank and must be returned in the same condition.

An international driving permit is mandatory for individuals with documents issued in non-Latin script countries or for driving licenses from right-hand drive countries (e.g., UK, India, Australia, Japan).

A car rental agent will meet you at the airport. The contract will be signed directly there, and for the first rental, it is essential to have the original identification documents and driving license.

To extend the duration, contact our consultants at least 24 hours before the end of the contract. If the vehicle is available, an additional agreement will be signed.

During the contract, you are supported by our team from all branches. In case of an incident, contact us immediately using the contract details. You benefit from 24/7 roadside assistance and in case of a major breakdown, vehicle replacement.

If you do not receive the confirmation email, you can contact us directly at +40 734 403 403 or by email.

The car can be picked up and returned at the locations specified by Promotor Rent a Car. Deliveries or returns outside the standard locations may involve additional costs.

Reservations can be canceled by calling +40 734 403 403 or by email.

The displayed price includes all taxes and insurance, with no additional or hidden costs. Optional services such as GPS, child car seats, or additional drivers may be exceptions.

Throughout the rental period, the Promotor Rent a Car team is at your disposal. It is essential to notify us without delay. The communication details are found in the rental contract. Our team will provide you with appropriate support.

In case of a technical breakdown, you benefit from 24/7 roadside assistance services, and if the issue cannot be resolved promptly, you will receive a replacement vehicle.

In the event of a road accident, it is essential to obtain and provide the car rental agency with the appropriate documentation from all involved parties (copies of the RCA insurance policy, ID, driver's license, and registration certificate), as well as the Police report or amicable statement. If the person renting the car or the additional driver is a foreigner, an official assessment at the incident site is required, accompanied by the report of the competent authorities.