Thank you for choosing Promotor Rent a Car Broker. These Terms and Conditions together with the Privacy Policy and the Cookie Policy represent our understanding, S.C. Promotor Rent a Car Broker SRL and you, the renter, for car rental services and apply to all our rental contracts for the services provided. By continuing to browse this site, you de facto accept the usage terms described below. Accepting our services or signing a rental agreement will be considered conclusive evidence that you accept the Rental Terms and Conditions, Privacy Policy, and Cookie Policy.
Promotor Rent a Car Broker may periodically change the terms and conditions under which car rental services are performed; therefore, we recommend checking the Auto-Rent.ro website periodically to consider any changes made. If you, the renter, do not agree with any of our rental terms or conditions, you should not continue browsing this site and should not request the rental of a car on the auto-rent.ro website. By confirming that you want to book a car through our website, online or by phone, it indicates that you have read, understood, and accepted these terms and conditions and privacy policy.
To ensure that your trip goes as smoothly as possible, we would like to inform you of the following information regarding renting a car booked through Promotor Rent a Car Broker.
The car is rented in accordance with the Terms and Conditions of the Rental Agreement, so please carefully read these terms and conditions (hereinafter referred to as "Rental Conditions"), which you acknowledge having taken note of and commit to respect by signing the Rental Agreement. If the Rental Conditions are not met, the standard insurances and additional protection services you have chosen are inapplicable. In this case, you are liable for all damages caused to the car, up to its market value, plus the costs associated with transport and immobilization of the car, or any damage caused to a third party. The holder of the rental agreement must ensure that every additional driver mentioned in the contract, as well as every passenger transported in the car, respects the Rental Conditions. He/she is also fully responsible for all costs resulting from non-compliance with the provisions of this document.
I. General Information
Car Provision and Customer SelectionPromotor Rent a Car Broker reserves the right to select its customers and to refuse to offer cars for rent to any person deemed unfit to drive. Promotor Rent a Car Broker does not discriminate based on gender, ethnicity, religion, sexual orientation, or any other nature.
Conditions required for renting a car:
1. Age RestrictionsEvery driver of the car must have a valid driving license for at least 2 years, corresponding to the category of the rented car. All driving licenses issued in the EU are valid, recognized, and accepted for rent. If the driving license is issued by a country outside the EU and is not written in Latin characters, an international driving license is required, which must be presented together with the national license. A car can only be rented based on a valid driving license. Any other document will not authorize you to rent a car from Promotor Rent a Car Broker.
3. Accepted Payment MethodsPayment for car rental can be made either by credit or debit card (Visa Mastercard/Maestro) or in cash. Accepted currencies are: EUR, RON, USD, GBP. Rental rates are expressed in euros/day including VAT and are calculated at the BNR selling exchange rate on the day of the transaction. The presented card must belong to the contract holder and must have an available amount to cover the total cost of the rental, optional services, the value of liability/security in case of accident or theft, as well as the equivalent of a full fuel tank. Promotor Rent a Car Broker will block an amount on the contract holder's card to ensure compliance with rental conditions.
4. Deposit/SecurityThe Deposit/Security represents your liability in case of damage to the car and is in the form of an amount blocked on the debit/credit card of the contract holder. The deposit is returned at the end of the rental if the car is returned in the same condition as at its collection. When receiving the car, you should carefully check for any defects and report them to the rental agent to be noted in the rental contract before departure. We also recommend that you check the car with the rental agent upon return to avoid any subsequent blame for defects not caused by you. Promotor Rent a Car Broker reserves the right not to release the guarantee if there are suspicions of damage to the car at the time of collection or if due to the high level of dirtiness, any scratches or defects cannot be identified.
5. Car Pickup/ReturnThe car driver is the Rental Contract Holder and has the duty to take time to read the rental contract, rental conditions, applicable costs, warranty specifics, and included additional protection services.
If you have questions, do not hesitate to ask the Promotor Rent a Car Broker staff. The contract holder must be present when drawing up and signing the rental contract. Only the driver(s) specified in the Rental Contract are authorized to drive the car. Additional drivers can be added to the rental contract for an additional fee. If damage is caused to the car or harm is caused to a third party while the car is driven by a driver not mentioned in the Rental Contract, insurance is inapplicable. In this situation, you will need to compensate Promotor Rent a Car Broker for all attributable damages, especially those caused to the car up to its market value, plus any costs related to the transportation and immobilization of the car or any damage caused to a third party.
6. Documents required for car rentalTo rent a car, you must present the following documents when collecting it:
From the moment of accepting the rental contract, the rental, and taking the car, you assume the legal responsibility of the car. From this moment, you are fully responsible for the car and commit to taking care of it, using it prudently and normally.
The following are considered abnormal uses of a car:
Any illegal or dangerous behavior while using the car will be considered a breach of the Rental Contract.
10. Car SafetyYou commit to comply with safety conditions imposed by the manufacturer, especially the maximum capacity specific to each car regarding the number of occupants and/or weight of the luggage ("payload"). Depending on the number of km covered during the rental, you commit to checking the car's condition (oil level, coolant level, tire pressure) and must respect any signal given by the dashboard indicators and take necessary actions (especially emergency stop and notifying by phone and in writing the representatives of Promotor Rent a Car Broker).
11. Vehicle Capacity and TypeVehicles are checked for a maximum number of passengers and a certain amount of luggage, so we are not responsible if the vehicles are not suitable for the number of passengers or the amount of luggage. Please check the vehicle descriptions to see the permitted number of passengers and the allowed luggage amount for each type of car. Promotor Rent a Car Broker cannot guarantee a specific brand or car model. The cars shown in our offer are for informational purposes and can be replaced with a similar model. For objective reasons (e.g., malfunctions, accidents, etc.), after the reservation confirmation, Promotor Rent a Car Broker and the partner companies providing the rental car reserve the right to replace the car with another vehicle with at least the same characteristics (class, features, transmission) as the one initially chosen, without prior notice.
12. ViolationsAs the user of the vehicle, during the rental period you are legally and financially responsible in case of non-compliance with current legislation and are obliged to pay within the deadlines stipulated by law, all fines issued by any authorized institution. Non-compliance with current legislation refers strictly to the user/driver, and in no case to the vehicle or the vehicle's owner. Upon request from the investigating body and in accordance with the law, Promotor Rent a Car Broker will disclose your data for the application of the contravention penalty. In all these cases, Promotor Rent a Car Broker will invoice an administrative fee of 20 EUR for each violation, representing the cost of administrative procedures borne by Promotor Rent a Car Broker, to transmit your data to the investigative/requesting bodies. For violations issued due to the non-payment of the Fetesti - Cernavoda bridge toll, the administrative fee is added to the fine amounting to 130 RON.
13. In case of an accidentWhen returning the vehicle, you must present the following documents:
Otherwise, the insurance and any additional protection services possibly contracted are inapplicable, and you will be liable for all damages attributable to you. Particularly those caused to the vehicle, up to its market value, plus costs related to transport and immobilization of the vehicle or any damage caused to a third party.
14. In case of theftIn the event of vehicle theft, you are required to report the theft to the competent authorities within a maximum of 2 hours from noticing the theft and to urgently send to Promotor Rent a Car Broker the police report of the complaint, the vehicle's documents, and its key. If the vehicle's documents and its key are stolen along with the vehicle, you are responsible for reporting this to the competent authorities to be mentioned in the complaint filed.
Otherwise, the insurance and any additional protection services possibly contracted are inapplicable, and you will be liable for all damages attributable to you. Particularly those caused to the vehicle, up to its market value, plus associated costs.
15. Rental CostThe rental price is made up of a daily amount, calculated according to the current rates and includes:
RCA Insurance - civil liability towards third parties;
Road tax (Rovinieta) valid on Romanian territory (it does not cover special bridge tolls, where applicable).
Technical assistance that includes repair or transportation of the car and/or provision of a replacement vehicle, in case of immobilization due to an accident, technical fault, or fire.
This assistance does not include in case of loss of the car key, locking the car with the keys inside, battery discharge due to negligence, wrong fueling, and/or tire damage. Everything not included in the rental price will be billed separately.
The rental rate is calculated in 24-hour intervals, starting from the initiation of the rental contract processing and ending with the closure of the rental contract. Promotor Rent a Car Broker allows a delay of up to 1 hour for returning the car. Once this term is exceeded, Promotor Rent a Car Broker will bill an additional rental day. Promotor Rent a Car Broker will not refund a certain amount if the car is returned early.
16. Advance PaymentPayment for the rental is made at the time the client picks up the car, but also in advance, online or by bank transfer. In case of cancellation of the reservation up to 14 days before the rental, the advance paid will be considered as a deposit for a subsequent reservation (credit voucher), valid for the next 6 months. For canceling the reservation less than 14 days before the rental, the advance amount is non-refundable.
17. Roadside AssistanceBy renting a car from Promotor Rent a Car Broker, you will benefit from telephone roadside assistance from our agents, from Monday to Friday, between 9:00 - 18:00, GMT +3.
18. Outside Business HoursCar rental is available 24/7, with the note that reservations are made in advance, and car availability is manually checked and confirmed by representatives of Promotor Rent a Car Broker. During business hours from Monday to Friday between 9:00-18:00, the delivery/return of a car is free of charge. Outside of these hours, a fee of 15 euros will be charged for delivery/return. For car reservation requests submitted outside these hours, please wait for our response the next business day. Thus, requests to rent a car received on Saturdays and Sundays will be processed starting Monday at 9:00, GMT +3.
19. Loss of Keys and Car CleaningPromotor Rent a Car Broker charges an additional fee of 200 EUR in case you lose the car key.
The rented car must be returned in the same condition as it was picked up, washed and interior cleaned. If for objective reasons, the tenant cannot return the car cleaned inside and out, they will be charged a fee of 20 euros. In this case, the landlord reserves the right to refund the deposit value only after the car has been washed to avoid receiving it with defects that can only be noticed when the car is clean (possible scratches covered by mud, etc). Also, if the car requires professional cleaning upon return (stains on upholstery, inside or outside of the car, which require the intervention of a specialized company), Promotor Rent a Car Broker charges an additional fee of 120 EUR.
Promotor Rent a Car Broker offers a range of optional services and accessories, for a fee:
We recommend reserving these equipment in advance. If these devices are not returned with the car or are returned damaged, the replacement costs will be charged. If not paid, you agree that the respective amount will be deducted from the deposit retained at the start of the Rental Contract.
In Romania, children with a height of up to 135 cm can be transported in cars equipped with child seats, with safety systems.
21. Additional DriversDrivers mentioned in the Rental Contract are the only persons who can drive a rented car. A supplementary fee of 10 EUR/driver is charged for additional drivers. If the vehicle is driven by an unauthorized person by Promotor Rent a Car Broker and damage occurs to the vehicle, the entire damage is borne by the holder of the rental contract. Moreover, the contract holder will bear all damages caused to a third party.
22. Car Delivery/Pick-upUpon customer request and depending on the availability of Promotor Rent a Car Broker staff, a paid delivery and pick-up service is provided. The price is 15 EUR/delivery/pick-up during working hours and is only valid within the city where the reservation was made. The price for delivery/pick-up outside of working hours is 20 euros. Delivery/pick-up requests must be made at least 24 hours in advance. For cities where there are no Promotor Rent a Car Broker offices, the delivery/pick-up of cars will be charged at a cost of 0.70 EUR/km (minimum 50 EUR) to/from the nearest branch.
23. Car ProvisionPromotor Rent a Car Broker and its partner car rental companies reserve the right to refuse a car to anyone considered incapable of driving or does not meet eligibility requirements. We will not be responsible for completing any journeys, nor for refunds, compensations, or any other costs you might have to pay in this case.
We reserve the right to cancel a reservation with limited or immediate notice under certain circumstances, such as the insolvency of a car rental company. In all situations, we will make reasonable efforts to ensure the supply of an alternative car, but during high-demand periods, this might not be possible.
24. Returning the Car to Another LocationFor returning a car or picking it up from a different location than the original one, a relocation fee is charged. This fee varies based on the distance between the car pick-up location and the desired return or pick-up location. Obtain information about this from the Promotor Rent a Car Broker rental agents when making the reservation. This fee ranges from 50-300 euros.
25. Operating ScheduleThe rented car must be returned on the date and time set according to the rental contract. You must urgently inform the staff of Promotor Rent a Car Broker about any event that prevents you from returning the car on the set date and time, or else this act may be considered an abuse of trust and subject to criminal prosecution. (Art. 238 Criminal Code).
If you wish to extend the rental period, you must contact the representatives of Promotor Rent a Car Broker both by phone and in writing, and pay the additional amount generated by extending the rental contract.
26. FuelAll vehicles are handed over with a certain amount of fuel (a quarter, half tank, or full) and must be returned in the same way. Vehicles must be returned with the same amount of fuel as at pick-up. Otherwise, a fee of 30 euros will be applied per ? (quarter) tank missing. To avoid this, we offer the possibility of paying for a full tank in advance, at the standard price charged by local fuel stations, so the car can be returned with an empty tank. Promotor Rent a Car Broker cannot refund any amount if the car is returned with more fuel than at pick-up.
II. Insurance
1. Standard InsuranceStandard Insurance is included in the rental rates provided by Promotor Rent a Car Broker and covers third-party liability (TPL) and comprehensive car insurance (for damage and theft) with a deductible. Standard Insurance limits the customer's liability in case of damages to the rented vehicle to the amount of the guarantee/deposit held at the start of the rental period, except when the damages are intentionally caused or under the influence of alcohol or drugs.
Exceptions include:
Standard Insurance covers liabilities for damages to the car's body and accessories after a road accident, but it DOES NOT cover damages to the car's windows, keys, locks, tires, wheels, rims, and the vehicle's interior. In the event of damage or theft, the entire deposit taken when picking up the car will be withheld.
2. Third-Party Liability Insurance (TPL)TPL Insurance is included in the Standard Insurance offered by Promotor Rent a Car Broker and is mandatory insurance. It ensures that third parties injured in a car accident, caused by the fault of the insured driver, receive compensation for material damages and/or bodily injuries suffered. If the vehicle is damaged during the rental, you will be charged a maximum amount equal to the value of the deposit/guarantee. If you were reckless or negligent, or drove under the influence of drugs or alcohol, you would have to pay the full repair cost.
This insurance also excludes the following:
Damages to the rented vehicle;
Injuries suffered by the driver and/or passengers of the rented vehicle in an accident;
Damages to the goods, luggage transported by the rented car.
By taking out additional insurance, you reduce the maximum financial liability (called responsibility) applicable in case of damage to the car or theft. The Full Comprehensive Insurance provided by Promotor Rent a Car Broker is an optional daily insurance that limits the client's liability to the minimum guarantee (specified for each car individually in our price offer). It applies in all cases of damages to the car's body due to a road accident, acts of vandalism, theft attempts, or theft. For drivers under 23, the insurance price displayed for each car is doubled.
This insurance is subject to terms and conditions.
If the Rental Conditions are not respected, both the Standard Insurance and Full Comprehensive Insurance are void. In this case, you are liable for all damages attributed to you (especially those suffered by the car, up to its market value, plus expenses related to its transport and immobilization), or any damage caused to a third party.
The contract holder is responsible for the full payment of damages if caused by:
III. General Conditions
1. DisputesAny dispute arising from the Rental Agreement that cannot be resolved by mutual consent will be settled by the competent courts in Bucharest.
If you are dissatisfied with your rental, please report it as soon as possible, contacting our customer support team. If the car rented through Auto-Rent.ro is provided by a partner company, although when you rent a car you enter into a contractual relationship with the car rental company, whenever there is a problem, we will try to help by contacting the car rental company on your behalf. In the event of malfunctions or mechanical difficulties, you must immediately call the car rental company. The car rental company must give authorization for repairs or replacement vehicles. If you are involved in an accident, you must contact the local police and the car rental company. Keep copies of the relevant documentation you are asked to complete.
Renting any vehicle is subject to the car rental terms and conditions imposed by the car rental company and the applicable laws of the country where the rental takes place. Therefore, you will be subject to the terms of the car rental company from which you rented the car (partner rental companies). We accept no responsibility and are not liable for any loss, damage, alteration, delay, or change arising from civil conflicts, industrial disputes, including disputes over air traffic control, terrorist activities, natural or nuclear disasters, fires or adverse weather conditions, unavoidable technical problems with transport, airport closures or ferry port congestion, cancellation of regular flights or the financial failure of airlines. We will not be liable, directly, or indirectly, through partner car rental companies, either for non-performance of obligations, or for any delay in performing any obligations arising from this booking, rental, or terms and conditions.
2. Processing of personal dataPromotor Rent a Car Broker collects and processes personal data in accordance with the provisions of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data (with subsequent modifications) and of EU Regulation no. 679/2016 concerning the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The data is collected both through automated means and manually and is intended to ensure the conduct of contractual relations concluded with you, as well as to inform you about the services that Promotor Rent a Car Broker provides and that might be of interest to your activity.
For complete and detailed information about the personal data processed by Promotor Rent a Car Broker and about your rights, you should visit the Privacy Policy and Cookie Policy sections.
3. Contact details:4. Contact details of the data protection officer:
The rental contract can terminate through unilateral termination, following a written notice, sent by one of the parties in case the other does not fulfill or improperly fulfills its essential contractual obligations. The termination of the Rental Contract takes effect by law without the intervention of the court, without default or the performance of any additional formalities from the date of notification. The termination of the rental contract will not affect the right of Promotor Rent a Car Broker to collect the entire amount owed under this contract. Also, Promotor Rent a Car Broker has the right to collect any additional amount that will cover damages caused by your breach of any provision. If any provision of the rental contract is or becomes void or unenforceable, all other clauses remain in force.
The essential obligations of the Contract Holder are considered to be the obligations provided in the following chapters:
I. General Information
II. Insurance
III. General Conditions
The contract holder is responsible for all actions, costs, damages resulting from Promotor Rent a Car Broker retaking possession of the car.
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