Questions & Answers – What happens when I pick up the car?

Frequently asked question

Frequently asked question

Few usual questions from our clients

How is car rental charged?
Car rental is based on 24 hour periods and charged accordingly. If you pick up a car at 11 am on Monday and return at 9am the following day, this is one 24 hour period and therefore a one day booking.

Why take a ‘driving holiday’?
A drive holiday gives you the freedom and flexibility to decide on where you travel and what you see and do. You are in charge of how much time you wish to spend at a particular attraction. You have the independence to move around as much or as little as you like. A drive holiday

Is it cheaper to pre-book my car rental or should I book when I arrive?
Pre-booking will save you money almost every time! With Promotor Services, you receive the benefit of our purchasing power. Our prices with the major car rental suppliers are considerably lower than walking in off the street in a foreign country to rent a car.

What happens when I pick up the car?
Present the a valid drivers license and a credit card for a security deposit. Any additional charges will be explained as well as the conditions of the rental. A signature will be required to accept or decline additional charges and to acknowledge that the rental conditions are understood.

What does the Promotor Services do with the renters credit card?
A. Promotor Services may freeze a specific amount as a deposit (200-300 eur, depends what type of car you rent), an imprint may be taken as a deposit or an amount may be charged to cover the security deposit and then refunded on the return of the vehicle. In some instances the bond can be paid in cash.

Will there be fuel in the vehicle?
Yes, there should be enough to get you on your way (full tank). regarding fuel – Promotor Services will supply a full tank and require the car to be returned with a full tank of fuel, otherwise the renter is charged the difference. Some companies provide minimum fuel and is to returned as the renter wishes.(You can ask for this way too when you rent a car from us)

Should I check out the condition of the rental car before driving away?
Yes, it is a good idea to check the vehicle before you leave the depot. Any damage or unusual dents/scratches should be noted on the contract before leaving.

Can baby seats be requested?
Yes, Promotor Services do carry baby or booster seats and can be requested before collection.

What does “car type” or similar mean?
A. Promotor Services and any other car rental companies can never guarantee a specific model or car. When renting a car, we will give you an idea of what you can expect – you may get the car type that was advertised or you may get one similar in size or model.

How old are rental cars?
Depends on the car rental company. Promotor Services carry cars on their fleet that are about 1-2 years old.

What happens if my rental car breaks down?
Promotor Services include 24 hour roadside assistance in the rental rate. If you do break down, help is only a phone call away.

Can I pick up a rental car in one city and drop it off in another?

This is known as a one way rental. Its posible but a fee will apply. Ask when booking!

Can anyone drive the rental car?
Additional drivers must be added to the rental contract before collection. No fee for additional driversat Promotor Services

Can my prepaid rental be extended after the vehicle is collected?
Yes. In most cases, the renter pays the supplier directly for any extensions. However, this is at the local rate which is often higher than the pre-paid rate.

Are there age restrictions on drivers?
Yes. Maximum and minimum ages vary depending on suppliers and car type. Additional fees may also apply for younger or older drivers.

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